Pure and vibrant natural remedies

Terms and Conditions of Sale


Prices displayed on the site, in catalogues, price lists or other sales literature are correct at the time of display. We reserve the right to alter prices from time to time without notice. However, once we have accepted your order, we will not change the price that applies to such order.

We make every effort to maintain prices but prices may occasionally move up or down depending upon changes in raw material or other processing costs.

VAT is added where applicable.

Availability of goods

All goods advertised for sale on the site are subject to availability. If an item is unavailable, we shall let you know by email or phone.

We shall not charge you for goods that we cannot supply for any reason. However, we will not be responsible for any losses that you may suffer if we fail to supply goods.

We have attempted to display all the goods on the site as accurately and fairly as possible, taking account the limitations of website design, graphical and photographic technology.

Postage and packing

Post and packaging may be charged in addition to the price of the goods. Our rates for post and packing are as follows and are subject to change without notice.

UK Delivery
Single package – £3.60
Allow up to 10 working days for delivery (Mon-Fri)

European Delivery (Within EEC)
Single package – £22
Allow up to 14 working days for delivery

Outside the EEC Delivery
Single package – £45
Allow up to 30 working days for delivery.

If you need urgent or next day delivery, please contact us


We will deliver the goods to the address given to us by you at the time you make your purchase.

We endeavour to ensure that the goods are delivered to the address specified by you by any delivery date estimated by us. However, we cannot guarantee that goods will be delivered by the estimated delivery date. We shall not be liable to you for any losses, damages or charges incurred by you because of late delivery of the goods.

When you have received the goods at the address specified in your delivery instructions, the risk of damage to the goods shall pass to you.

We will not be responsible for any non-delivery of goods by our designated carrier outside the UK.

Payment information

You can pay online with your credit card or a PayPal account.

We use PayPal to process all online payments.

All credit and charge card payments are subject to validation and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be liable for any non-delivery or delay.

You may pay for your goods by sterling cheque drawn on a UK clearing bank. However, we will not despatch your goods until the cheque has cleared. Please send the cheque to the address below with a cover letter or purchase order. Please add the respective postage amount.

After your cheque has cleared, we will confirm your order by email or phone. Our acceptance of your order constitutes a legally binding agreement between us.

Transmission of your debit or credit card number or other data in relation to payment for the goods shall be at your entire risk. We cannot accept any responsibility or liability for failures in transmission of information, deletion, non-delivery or failure to store any communications by you.

We don’t store any of your credit card information.

Returning goods within the UK

We want you to be totally satisfied with the goods you buy from our site. If you are not happy, you may return them to us within 14 days for replacement or refund – providing they are sealed and unopened and in a re-saleable condition.

If you receive a damaged parcel or defective good, we will give you a full refund or replacement including the cost of postage and packaging – providing the goods are returned within 14 days of the date of the invoice or delivery note.

Please return the goods by mail as specified on the original despatch note to you. If you do not have the despatch note, please contact our Customer Services by email to info@gentlegreen.co.uk or by phone on 01803 762910 for instructions and help with our returns procedure.

The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us at those premises.

Information on returning goods from outside the UK

Please return the goods within 14 days by guaranteed, registered mail or courier to our premises. Please contact our Customer Services by to info@gentlegreen.co.uk or by phone on +44 1803 762910 for instructions and help with overseas returns procedure.

The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us at those premises.

Coupons, Promotional Offers and Gift Vouchers

Coupons and promotional offers are open to all UK residents aged 16 and over who purchase goods from our website.

A coupon entitles the bearer to receive a specified deduction against purchases on the Gentle Green website according to the terms and conditions displayed on the coupon.

All eligible participants, subject to meeting the conditions of this offer, will have the amount specified on the coupon deducted from the invoice for the total order amount for the order (including VAT) on the Gentle Green website.

Our normal delivery terms apply where a coupon or promotional offer is used.

All promotional items or goods are subject to availability and no cash or other alternatives shall be available.

Gift vouchers can only be redeemed at Gentle Green and have a redeemable cash value of £0.0001.

Coupon redemption and promotional offers may be subject to a time limit specified on said coupon or on the Gentle Green website. We may extend any coupon offer or promotion at our absolute discretion.

All coupon or promotional offers are made by the promoter Gentle Green.


Goods purchased from our site are subject to English Law.

Nothing in these terms and conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such goods. Individual goods may be the subject of additional warranties or guarantees given by their manufacturers directly to you.

We do not accept any responsibility and will not be liable for any damage to the goods caused by you.

We shall not be liable to any person for any damage or loss that may arise from the use of any goods advertised on our site.

Without prejudice to your statutory rights, all the information and materials contained in this site (including, without limitation, text, graphics and links) are provided on an “as is” basis with no warranty and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current or that the use of this site will be uninterrupted or error-free.

Notwithstanding anything else in these terms and conditions, in relation to any one event or series of events relating to the purchase of any goods from the Gentle Green site, we will not be liable for: (i) claims relating to the availability of the Gentle Green online store, points of purchase, or the success or level of sales resulting therefrom; (ii) any indirect, incidental or consequential damages or lost profits.

The above exclusions of liability shall not apply to any damages arising from personal injury or death where they result from our negligence or the negligence of our servants and agents in the course of their duty.


Notices served under these terms and conditions shall be in writing and will be deemed given when: (1) personally delivered; or (2) when sent by confirmed fax; or (3) three days after being sent by registered mail to the address set out in our despatch note, or to any other later address in the United Kingdom notified for that purpose.

Any failure by us to enforce any of these terms and conditions shall not affect our right to enforce the rest of these terms and conditions.

These terms and conditions are subject to change at any time without prior notice to you.

Customer services

Please call us if you have any questions on 01803 762910 or email info@gentlegreen.co.uk

Gentle Green
PO Box 230